Spring 2018

Thanks to everyone who has helped us by completing our patient survey. The results were really encouraging and it is great to know that we are doing all we can to provide a great level of service and care to our patients. If you have any further feedback to give us please use our online feedback form.

Were you greeted in a friendly manner on arrival?
Yes 94
No 0

Do you feel that the practice team is knowledgeable and able to answer any questions that you may have during your visit?
Yes 89
No 0

Do you find the practice decor to be suitable?
Yes 88
No 4

Do you find the surgeries clean, tidy and free from clutter?
Yes 87
No 0

Are you happy that the practice takes infection control seriously?
Yes 86
No 0

How well does your dentist listen to what you have to say?
Very well 77
Well 13
Not very well 0

How well does your dentist put you at ease during your visit?
Very well 82
Well 12
Not very well 0

How much does your dentist involve you in decisions about treatment?
Very well 87
Well 5
Not very well 0

How well does your dentist explain your problems or treatment?
Very well 86
Well 5
Not very well 0

Is the information about patient NHS patient charges easily visible?
Yes 90
No 3

Do you understand the NHS charges?
Yes 88
No 4

Do you know how to make a complaint?
Yes 74
No 15

Would you recommend us to friends and family?
Yes 91
No 0

Are you are asked to complete too many feedback forms?
Yes 19
No 76