Spring 2016

Thanks to everyone who has helped us by completing our patient survey. The results were really encouraging and it is great to know that we are doing all we can to provide a great level of service and care to our patients. If you have any further feedback to give us please use our online feedback form.

Your visit to the practice
Are you made to feel welcome on arrival?
Yes 100
No 0

Are the staff well informed?
Yes 99
No 1

Do you always find the practice to be clean and tidy?
Yes 100
No 0

Do you feel confident about the quality of treatment at our practice?
Yes 100
No 0

Are you happy that the practice takes infection control seriously?
Yes 100
No 0

Communication
Do you find it easy to get through on the telephone?
Yes 95
No 5

Are your calls always handled efficiently and politely?
Yes 99
No 1

Would you like to be able to book online?
Yes 45
No 53

Would you know how to make a complaint if you ever needed to?
Yes 68
No 32

About your dentist
Do you trust your dentist?
Yes 100
No 0

Does your dentist listen to you?
Yes 99
No 1

Does your dentist put you at ease?
Yes 98
No 2

Does your dentist involve you in decisions about treatment?
Yes 99
No 1

Would you like your dentist to be able to spend more time with you?
Yes 26
No 74

Charges
Can you see clear information about NHS charges in the surgery?
Yes 93
No 7

Do you understand NHS charges?
Yes 86
No 14

Would you like more information on NHS charges?
Yes 23
No 77

Do you think the NHS fees offer good value for money?
Yes 93
No 7

Would you be prepared to pay more for a better level of service?
Yes 34
No 66

Are you aware of our private treatment prices?
Yes 73
No 27

Do you know that we offer a private care plan that allows you to pay monthly for your routine maintenance?
Yes 60
No 40