MAY 2012

Post care dental patient survey results

Thanks to everyone who has helped us by completing our patient survey. The results from the 96 participants were really encouraging and it is great to know that we are doing all we can to provide a great level of service and care to our patients. If you have any further feedback to give us please use our online feedback form.

1. How did you hear about the practice?
Passing the door 10%
Recommendation 83%
Yellow Pages 1%
Other directory 1%
Practice leaflet 1%
Website 2%
NHS Direct 2%

Appointments 
Is it easy to book an appointment?
Y 100% N 0%
Did you have to wait too long for an appointment for a check up or treatment?
Y 3% N 97%
In the past 12 months, have you ever been put off going to see the dentist because the opening times of the practice were inconvenient to you?
Y 3% N 97%

Products
Currently we sell a limited selection of basic dental products. Would you like to be able to buy discounted toothpaste, toothbrushes, mouth-rinse, floss etc?   
Y 62% N 38%

Patient information
Are there enough useful dental leaflets? 
Y 98% N 2%
Do you think we should produce a newsletter?
Y 20% N 80%
Does the practice brochure contain enough information?
Y 100% N 97%
Have you accessed our website for information?
Y 12% N 88%
Would you be interested in attending a patient forum so we can get suggestions on ways to improve our service?
Y 9% N 91%

Staff
Are our staff courteous, professional and helpful?
Y 100% N 0%
Upon arrival were you greeted in a friendly manner and made to feel comfortable? 
Y 100% N 0%
Do you trust your dentist? 
Y 99% N 1%

Fees
Do you understand the 3 bands of NHS charges?
Y 75% N 25%
Those who answered ‘NO’ may be exempt from payment.
Were the costs of your treatment explained to you?
Y 85% N 15%
Are you aware we offer private dental treatment?  
Y 82% N 18%
Would you be interested in finding out more about the private dental treatment we offer?  
Y 16% N 84%

Your treatment
Have you been kept waiting for your appointment too long without an explanation?
Y 2% N 98%
Does your dentist give sufficient information to make decisions about your treatment?
Y 99% N 1%
Do you feel able to ask questions?
Y 100% N 0%
Does your dentist listen to you?
Y 100% N 0%
Did you feel the length of appointment was sufficient to meet your needs? 
Y 99% N 1%

Complaints
Have you ever wanted to complain about any aspect of our service?
Y 99% N 1%

Cleanliness
Have you always found the practice to be clean and tidy?
Y 99% N 1%
Is the decor satisfactory?
Y 100% N 0%